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Returns & Refunds

We do not offer refunds, returns or exchanges on items unless the goods in question are proven faulty or unfit for purpose. Please ensure that you check the full condition of the item(s) before purchase, all items are pre-owned & may show some signs of use and/or wear. This does not affect your statutory rights.

Reserving Products

Items can be reserved for 7 days by paying a non-refundable reservation fee of 10% of the ticket price.

Collections/Deliveries

We can store purchased items for a maximum of 14 days on request. Please ensure that 24 hours notice is given prior to your collection, in order for us to have your items ready. If you are arranging collection through your own delivery service, we recommend that you are present during the collection of goods.

As storage is very limited, we cannot take responsibility for purchases not collected within 14 days of the original purchase date unless agreed at time of purchase (storage fees may be incurred). We only use specialist companies who are experienced in transporting antiques & artworks for our deliveries, local deliveries in and around London can be arranged (at an additional charge) on request, please ask for more details

Gift Card T&Cs

Ferro Velho London reserves the right to update or change the terms and conditions of our Ferro Velho gift cards at any time, this does not affect your legal rights. Use of a Ferro Velho London gift card constitutes acceptance of our terms and conditions and we therefore recommend that you read them carefully. The value of your Ferro Velho gift card can only be redeemed in store. The maximum amount that an individual gift card can hold is £500, you can use gift cards to pay for the full value or part value of your selected item(s). Purchases will be deducted until the balance reaches zero. Any unused /remaining balance cannot be refunded In cases where your gift card is lost or stolen, Ferro Velho London is unable to replace or reimburse the remaining balance. Copies cannot be accepted. Refunds will be paid back as store credit. The gift card cannot be exchanged for cash or redeemed against the purchase of another card. Gift cards must be used within twelve months of purchase date. At the expiry of the validity period (12 months) the Ferro Velho gift card cannot be used for purchase or can the unused balance be refunded. Gift cards must be purchased directly at Ferro Velho London; cards purchased from third parties will not be accepted.

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